Audity — Support

Last updated: 9 August 2026

Need a human? Email support@handlelab.app. Include your device model, iOS version, and the app version from Settings. We reply within 2 business days.

What Audity does

Audity audits publicly visible Instagram and TikTok profiles and returns four things: a shadowban visibility estimate, an estimated account worth range with a shareable card, a fake-follower estimate, and an AI niche/vibe summary. Everything is an estimate derived from public signals, and the app labels it that way.

Frequently asked questions

Do I need to log in with Instagram or TikTok?

No — and you never will. Audity has no login screen, no password field, and no OAuth consent flow. It reads only publicly visible profile data. If any app asks for your social password to do this, that is a credential-harvesting red flag.

Why did Audity say "not enough public activity to audit yet"?

Because it refused to guess. Our engine needs at least three recent public posts to establish an engagement baseline. If an account has fewer, we tell you plainly instead of inventing a score — and we do not offer you a purchase on that screen. Accounts that are brand new, rarely post, or have most posts hidden will hit this. Try again after the account posts more.

Why did it say the account is private or unavailable?

Either the account is set to private, the handle does not exist, or the public page could not be reached at that moment. Double-check the spelling and try again. Audity cannot and will not look inside private accounts.

The audit is taking a while. Is it stuck?

A first-time audit of a handle we have not seen recently can take 15–40 seconds because we are fetching live public data rather than serving a canned answer. Repeat lookups of the same handle are much faster.

How accurate is the shadowban estimate?

It is an estimate based on public engagement patterns, not an official platform status. Neither Instagram nor TikTok publishes a shadowban flag, and no third party can read one. We compare recent public engagement against that account's own earlier baseline and describe what we see. Treat it as a signal, not a verdict.

Is the account worth figure a real valuation?

No. It is an estimated range for entertainment and planning, derived from public follower and engagement signals. It is not a financial appraisal, not an offer, and not a guarantee of sponsorship income.

How do I clear my history?

Settings → Clear Local History. Audit history is stored only on your device.

How do I manage or cancel my subscription?

Open the iOS Settings app → tap your name → Subscriptions → Audity. You can also reach it from Audity's Settings tab. Cancel at least 24 hours before the period ends to avoid the next renewal. The 3-day free trial applies to the Yearly plan.

I paid but Pro is not unlocked.

Open Audity → Settings → Restore Purchases. If that does not resolve it, email us with the Apple receipt and we will sort it out.

How do I request a refund?

Purchases are processed by Apple, so refunds are handled by Apple at reportaproblem.apple.com. We cannot issue refunds directly, but tell us what went wrong and we will help.

Do you sell my data?

No. See the Privacy Policy for exactly which third-party services process a lookup and what each one receives.

Known limitations

Affiliation

Audity is not affiliated with, endorsed by, or sponsored by Instagram, Meta, or TikTok.

Contact

support@handlelab.app · Privacy Policy · Terms of Service